Refunds & Returns Policy

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Overview

Refunds and Returns Policy

Effective Date: December 17, 2024
Last Updated: December 17, 2024

At Soul Sip Bottle LTD, we aim to ensure you are completely satisfied with your purchase. If you are not happy with your order, we’re here to help! This Refunds and Returns Policy explains how you can return products, receive refunds, and the conditions that apply.

1. Eligibility for Returns

We accept returns within 30 days of the delivery date under the following conditions:

  • The product must be unused, in its original condition, and returned in the original packaging.
  • Proof of purchase (e.g., order confirmation email or receipt) is required for all returns.
  • Products that are damaged due to improper use or handling are not eligible for a refund.

2. Non-Returnable Items

We cannot accept returns for:

  • Products that have been used or damaged by the customer.
  • Gift cards or promotional items.
  • Items returned after the 30-day window.

3. How to Initiate a Return

To start the return process, please contact our customer support team:

  • Email: soulsipbottle@gmail.com
  • Subject Line: Return Request – Order # [Your Order Number]
  • Information Required: Include your order number, full name, reason for return, and photos (if applicable) of the product.

Return Instructions

  1. Once approved, we will provide you with a Return Authorization Number (RAN) and return shipping instructions.
  2. Pack the product securely in its original packaging. Include the order details and the provided RAN.
  3. Ship the return to the address we provide in your return approval email.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
  • We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns during transit.
  • If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.

5. Refund Process

Once we receive your return and inspect the product, we will notify you via email regarding the approval or rejection of your refund.

Refund Timeframes

  • If approved, refunds will be processed within 7-10 business days.
  • Refunds will be issued to your original payment method. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
  • Shipping costs are non-refundable, except in cases where the product is defective or damaged.

6. Exchanges

If you received a defective or damaged product and prefer a replacement, we offer exchanges.

  • Contact us within 7 days of delivery to initiate the exchange process.
  • Follow the same process for initiating a return (see Section 3).
  • Once we receive and verify the defective product, we will send you a replacement at no additional cost.

7. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of delivery.

  • Send an email to soulsipbottle@gmail.com with your order number, a description of the issue, and photos of the damaged or defective product.
  • We will arrange for a replacement or full refund at no cost to you.

8. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Double-check your bank account.
  2. Contact your credit card company, as it may take time for the refund to officially post.
  3. If the issue persists, please email us at soulsipbottle@gmail.com, and we will assist you promptly.

9. Contact Us

If you have any questions or need assistance regarding our Refunds and Returns Policy, feel free to reach out:

We value your satisfaction and are committed to ensuring a smooth returns and refunds process.

By purchasing from SoulSipBottle.com, you agree to this Refunds and Returns Policy. We reserve the right to update this policy at any time, and changes will be posted on this page with the “Effective Date” updated accordingly.