Privacy Policy

Privacy Policy for soulsipbottle.com

Effective Date: December 16, 2024
Last Updated: December 16, 2024

Soul Sip Bottle LTD (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and secure your information when you visit SoulSipBottle.com (“website”) and outlines your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR).

By accessing our website or purchasing our products, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.

1. Data Controller

The Data Controller responsible for your information is:

For any questions regarding this Privacy Policy or your personal data, please contact us via email.

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide to Us

  • Contact Information: Name, email address, phone number, shipping address, and billing address when you place an order or subscribe to our communications.
  • Account Details: If you create an account, login credentials and preferences.
  • Payment Information: Payment card details and billing information processed securely via third-party payment providers.
  • Communications: Any messages, inquiries, or feedback you provide.

2.2 Automatically Collected Information

We use cookies, web beacons, and tracking technologies to collect data, including:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Website pages viewed, time spent, clicks, and interactions.
  • Cookies: For functionality, analytics, and targeted advertising. For details, refer to our Cookie Policy.

2.3 Third-Party Information

We may receive information from third-party services, including payment processors, analytics providers (e.g., Google Analytics), and advertising partners.

3. How We Use Your Information

We process personal data for the following purposes:

  1. Order Fulfillment: To process and deliver your purchases, including shipping and returns.
  2. Customer Support: To respond to inquiries and provide assistance.
  3. Marketing Communications: To send promotional offers, newsletters, and updates, provided you have opted in. You can opt out at any time.
  4. Improvement of Services: To analyze usage data, improve our website, and personalize your experience.
  5. Legal Compliance: To meet legal obligations, such as tax laws and fraud prevention.
  6. Security: To ensure the security of our website and detect unauthorized access or fraudulent activities.

4. Legal Basis for Processing Personal Data (GDPR)

We process your data based on the following legal grounds:

  • Contractual Necessity: To fulfill orders and provide requested services.
  • Consent: When you opt in to marketing or cookies. You may withdraw consent at any time.
  • Legitimate Interests: For website improvement, fraud prevention, and marketing (where permitted).
  • Legal Obligations: To comply with tax, legal, and regulatory requirements.

5. How We Share Your Information

We do not sell your personal data. However, we may share your data with:

  1. Service Providers:
    • Payment processors (e.g., Stripe, PayPal)
    • Shipping and logistics companies
    • IT and website hosting services
    • Analytics providers (e.g., Google Analytics)
  2. Legal Obligations: To comply with laws, regulations, or valid legal requests.
  3. Business Transfers: If Soul Sip Bottle LTD is involved in a merger, acquisition, or sale, your data may be transferred as part of the business assets.

6. International Data Transfers

Your personal data may be transferred and stored outside the European Economic Area (EEA), including to servers in the United States. We ensure such transfers comply with GDPR using appropriate safeguards, such as Standard Contractual Clauses or agreements with service providers.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes stated:

  • Orders: Retained for up to 7 years for tax and legal purposes.
  • Marketing Data: Retained until you unsubscribe.
  • Analytics: Retained for up to 24 months.

Once the retention period expires, data is securely deleted.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of the data we hold about you.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data where it’s no longer necessary.
  • Right to Restrict Processing: Limit the processing of your data in certain circumstances.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time.

To exercise your rights, contact us at soulsipbottle@gmail.com. You also have the right to lodge a complaint with your local data protection authority.

9. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of sensitive data.
  • Secure payment processing via trusted providers.
  • Limited access to your data by authorized personnel only.
  • Regular security audits and updates.

While we strive to safeguard your data, no method of transmission is 100% secure.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings or via our Cookie Policy [link].

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review it periodically. The effective date will always be noted at the top.

12. Contact Us

If you have questions about this Privacy Policy or how we process your personal data, please contact us:

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.